August 24, 2007 10:16
Let us stop stereotyping Generation Y workers
There's an article titled "How Will Millennials Manage?" on Harvard Business School's web site. It's written by James Heskett, a professor at Harvard's b-school. According to his own experience and that of the many managers he's known and interviewed, Heskett writes this summary of the work habits of Generation Y (bolds mine):
They are generally bright, cheery, seemingly well-adjusted, and cooperative. They'll pull an "all-nighter" for a good reason, but they won't let that kind of thing intrude regularly on their personal lives. Their work styles are sometimes confounding. They need to work in a social environment, often one that would appear to some of us as chaotic. This means, however, that they are very good at working in teams. They are good at multi-tasking, understand how to employ technology productively, and as a result can often produce good work at what appears to be the last minute. They are focused on their own personal development. They want an accelerated path to success, often exaggerate the impact of their own contributions, are not willing "to pay the price," and have little fear of authority. As a result, they are often not a good bet for long-term employment, because they are quite willing to seek other employment (or no employment) rather than remain in a job in which they are not growing. They want their managers to understand their needs and lay out career options. As the authors of a recent book, Managing the Generation Mix, put it, they demand "the immediate gratification of making an immediate impact by doing meaningful work immediately." In short, they are high maintenance, high risk, and often high output employees.
You've heard this all before, especially if you're actually of the group born after 1978. Americans loooove to slap labels on groups of people--seems the bigger the group and the broader the generalizations, the better. It's hugely annoying if you're the one being labeled--particularly if the label is negative. But the stereotyping is so rampant that pretty much all of grown-up, working American thinks today's young workers are, in a world, spoiled.
I propose a moratorium on workforce labeling. It irks me no end to be lumped in with all working moms (conflicted, frantic, bitter!), or with all of Generation X (surly, lazy, no-good!), or with all gum-chewing, karate-chopping 36-year-old writers in New York of multi-ethnic descent (oh, right, that's probably just me).
It's not that some of those labels don't apply; all you Millennials (gah, I hate that term--propose others, readers, puh-leeze!) probably see something of yourselves in Prof. Heskell's description, too. But fer cryin' out loud. Does it really do anybody any good in any work situation to stick people in behavioral categories? I'm sure there's an industrial/organizational psychologist out there who'd argue--well, yes, it does help. But in the open forum of public discourse, I argue it doesn't.
Let us be who we are. Let us prove our own worth. Let young people new to the workforce discover their career strengths and weaknesses on their own, without the weight of cultural expectations. Let's stop stereotyping Gen Y workers.
About Work In Progress
Lisa Takeuchi Cullen is a staff writer for TIME. She blogs about work. Why? Because TV was taken. Think of her as the grumpy colleague ranting by the water cooler.
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Reader Comments (15)
"Does it really do anybody any good in any work situation to stick people in behavioral categories?"
Of course it does. This is America. Categorization is what brought about slavery and segregation in this country. Group A has to find a few generalizations about a few people and create Group B. Group B does the same thing to Group A and then creates a Group C.
This type of thing will never go away because Americans at their core are racist, sexist, misogynist, homophobic, intolerant of youth, and fearful of anything foreign or new. This applies to whites and blacks, pious and atheists, youg and old, and any other 'group' in America.
Calling young people Millenials is just a politically correct term for labeling a group to be mocked, envied, loathed, despised and generally hated. At the same time, young people take the Millenial categorzation and start to embrace some of the stereotypes. It becomes a badge of recognition in the workplace. Then a battle between Gen X, Gen Y, Baby boomers, and older workers ensues.
In the end, it is all nonsense because if the stock price or sales of the company drops, people from every group will be laid off just the same. People must remember that they are not important at work. Employers only care about how much work they can get out of you. Employees should care about how much money they can get out of the company.
Follow The Golden Rule and be happy. Forget The Golden Rule and be miserable.
Posted by Yadgyu | August 24, 2007 2:00 PM
Yet everything I am hearing in this forum VERIFIES why people are categorized in one particular group or another. Organizations need to quantify groups just like our politicians have to. And yes, people do not belong with one group or another(gi gen, baby boomer, xer, y, whatever). However, there will always be more exceptions more so than the rule. What I think everybody has to understand is that it is these very groupings that identify ones salary, someone else's perception of you, who you associate with and why, the list can go on and on, and until we "understand" why these groupings exist, we will never be able to change them.
www.generationalprofiles.com
Posted by Tim Harris | August 24, 2007 2:52 PM
The concept of work habits only remains valid when calibrated to the equally ever changing concept of the work environment and the new fiscal realities.
Outsourcing, (long-term) temping, mult-income households, the internet, wage vs. cost of living. It's all changed! So of course the members of the work force have changed also. Being the classic "IBM man" is as outmoded as big iron.
Immediately post boom, employee remuneration was directly linked to work output. In the current economy of increased output with stagnant real wage increase there is very real disconnect. Works look spoiled only under the old system. It’s a new system and unless you ask to get paid for overtime, you’re on your own dime. (Of course it’s a calculated risk to ask, but that’s what we’re dealing with these days.)
Posted by SpotWeld | August 24, 2007 6:11 PM
Perhaps the point is that ASSUMPTIONS, aka stereotyping, is bad.
True, yet an understanding of cultural norms provides a place to start having a discussion about whether there are different paths to generating the high output. If you are the "unique" individual in an organization, whether by age, ethnicity, gender, education, etc., "being who you are" may limit your success. It would be useful to figure out who you are, and who they are, and find a way to influence the organization in a manner that aligns with your values and strengths, and can be successful in that environment.
www.ReadSolutionsGroup.com
Posted by Sherry L. Read | August 25, 2007 3:34 AM
"It would be useful to figure out who you are, and who they are, and find a way to influence the organization in a manner that aligns with your values and strengths, and can be successful in that environment."
If people hate you, you will not be able to change anything.
Posted by Yadgyu | August 26, 2007 2:40 AM
I was born after 1978. I'm lazy, unmotivated, and disinterested in the people around me or my work. Am I the exception that proves the rule?
Posted by Karma | August 27, 2007 8:19 AM
(snipped entire Tim Harris Post for brevity's sake, but that's what I'm referring to)
No, it's people like you that sell organisations and politicians on the fact that they need to "quantify" people (as if they were things) into nice, manageable, bite-sized, predictable markets, all the while hypocritically exclaiming "well of course there's going to be a few exceptions!" when this simplistic reasoning fails to predict even the most basic pattern or development.
You're raping sciences like sociology, anthropology, and statistics for your own profit. You keep acknowledging, selling and perpetuating stereotypes to the detriment of all involved, and then a confused workforce gets to wonder whatever happened to all the meritocratic company posturing at the job application talk when they got hired.
So, convince me here. Everything in this forum "verifies" your theory? There's only one post before your commercial break. Also, how would my being "different" affect my salary, according to you?
Don't know about your country, but there's anti-discrimination laws in mine, and if you're a direct colleague earning more than me you'd better have a sexier degree or more work experience.
Posted by Lijah | August 27, 2007 9:11 AM
Sorry if that sounded bitter, but I've been the victim of berks like that before, in a thousand little ways.
Posted by Lijah | August 27, 2007 9:14 AM
For years now, corporations have been treating their workers more and more shabbily. Significantly. many if not most refer to people as "resources" -- you know, like paper pulp or topsoil.
These younger Americans are demanding to be treated as individuals, not "resources" and those of us who are older would be smart to join the chorous rather than being hoodwinked into thinking of them as spoiled.
If I had to coin a term for my own age group, it would be "the sucker generation" becuase we believed the professional manager class, the churches, the politicians and all the other layers of self-centered, exploitative parasites with which society is afflicted.
Posted by denis | August 27, 2007 9:20 AM
Well said Denis.
Posted by Karma | August 27, 2007 10:29 AM
Micheal Flynn named it the naught generation in his Starfire book and I've always enjoyed that. Calling the class of 2001 the class of naught one.
I've always enjoyed that terminology more then the millenial since that encompasses the entire next 1000 years
Posted by Gordie | August 27, 2007 2:54 PM
"I was born after 1978. I'm lazy, unmotivated, and disinterested in the people around me or my work. Am I the exception that proves the rule?"
Karma, you are the rule. Just focus on getting as much money as possible and you will be alright.
Posted by Yadgyu | August 27, 2007 2:57 PM
Ugh. Millenials. I've got a better name: Generation i. iPod, iMac, and i facebook, therefore, i am.
Posted by Jordan Stepp | August 27, 2007 5:45 PM
I know of a company that requires their prospective employee's to take a psycological test. Sure, this isn't all that rare in the world we live in today, but this company I'm talking about uses the results in a uniquely grotesque way. They will only hire prospective employee's who show an extraordinary patience/perseverance, can be easily mollified, and are not vindictive. Why? This company I write of abuses their employee's to no end, forcing them to work long hours on straight wages, work the weekends on short notice, and refuse to give a raise even when an employee goes beyond the call of duty to improve themselves by attaining accreditations on their own dime. Can generalization be harmful to your financial growth? Sure, but being labeled correctly can be even more dangerous.
Posted by Brad | August 27, 2007 7:16 PM
In USA, the workplace trends are more in tune with the "human" touch whilst in Asia, in particular geographical locations where the mainstream language is not English, the touch is even more human.
Having said that, I beg to rectify and say a different set of problems exist. Abusive language and verbal insults are allowed and even subtlely encouraged. I was a witness to it. The more shocking being the company is European based and yet people who imagine their English is better than the locals are allowed such atrocities.
Posted by Keshotai | September 3, 2007 12:45 AM